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West Virginia American Water to Offer Virtual Information Sessions on Customer Assistance Programs

CHARLESTON, W. Va. (Mar. 23, 2021) – West Virginia American Water announced today a series of virtual information sessions for customers to learn more about bill payment assistance options. The first live webinar will be held on Thursday, March 25 at 8:00 a.m.

Representatives from West Virginia American Water and the Dollar Energy Fund will provide information about the company’s H2O Help to Others Program, which offers financial assistance for income-eligible customers, including grants of up to $500 per year and discounts on monthly water and wastewater charges. The company will also explain how all customers – regardless of income – can set up installment plans and sign up for budget billing.

“Water and wastewater are vital utility services for all West Virginians. Customers shouldn’t wait until they’re facing a hardship to seek assistance,” said Robert Burton, president of West Virginia American Water. “It’s important that we make customers aware of all options available to assist with their bill payment needs.” 

To access the live webinar, visit https://bit.ly/3cONi2y a few minutes prior to the event. Pre-registration is not required and there is no password to join. Participants will be able to ask questions in the live chat function during the event. Three additional information sessions are scheduled for Thursday, June 24 at 7:00 p.m., Thursday, September 23 at 8:00 a.m. and Thursday, December 16 at 7:00 p.m. Sessions will be recorded and posted to the company’s YouTube channel for customers who cannot participate live. 

For more information, download the event flyer or visit the customer assistance page on the company’s website. The company also recently released a new educational video on its customer assistance programs.

West Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 545,000 people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

Connect with us: Facebook.com/wvamwaterTwitter.com/wvamwaterYouTube.com/wvamwater ● Instagram: @wvamwater

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West Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 545,000 people. For more information, visit www.westvirginiaamwater.com and follow West Virginia American Water on Twitter and Facebook.