who we are
At American Water, we provide essential water and wastewater services to more than 15 million people every day, services which are vital to daily life. We work safely and ethically. We take great pride in what we do and work hard to realize our vision - Clean Water For Life.
It is a simple but powerful message that describes “why” we do what we do every day. Water is necessary for our customers’ health and wellbeing. “For Life” also means we are there day after day, providing this essential and critical service for a lifetime. We work hard in many ways to deliver clean water for life that is also safe, reliable, and affordable, because our customers, our employees, and those who invest in us deserve nothing less.
We believe the only way to do business is responsibly: delivering value to our customers, building strong communities, leveraging innovation to develop our industry, and supporting the expertise and dedication of our people.
To ensure our continued success, we are committed to selecting the best candidates – the highest caliber, most compassionate, dedicated, and talented individuals to be members of our team. Likewise, being a part of our American Water family means embracing our core values and consistently demonstrating these values both at work and at home.
Our first core value is Safety. Safety isn’t just a priority, strategy, or goal at American Water; those things can change over time. Our values don’t change, and neither will our commitment to safety.
You know what it feels like to trust someone. Our customers put their trust in us every day, and each of us trusts that the person working with us will do his or her job in the right way and be there when needed.
We see teamwork exemplified across our business. We promote and support a diverse culture, which works together to meet common goals. We hold each other accountable and challenge each other to reach the best decisions, in order to ensure we meet our commitments to the communities we serve and deliver the high-quality service that our customers have come to expect.
What we do makes a difference in people’s lives; we provide a life-sustaining product and service. Being responsible for water and water services means that we have to ensure the sustainability of these critical services. Going back to our vision, clean water does not happen without environmental leadership. From those in the field who help ensure water quality to those in our offices who committed to using less paper or using less energy, each of us plays a role.
We know what high performance looks like too. A great example is the quality of the water we provide. When it comes to complying with strict federal regulations for delivering clean, quality drinking water, we’ve consistently scored among the highest of all water providers, public or private. Also, we know that we are the best water and wastewater utility in the country and that we deliver clean, safe, reliable, and affordable water and water services.