Welcome to American Water Contract services

Liberty Water Company Customer Information

Toll-free Customer Service: 1-855-722-7066 Hours of operation: 8 a.m. to 5 p.m., Monday through Friday; for emergencies, we’re available 24/7

Our call center hours of operation are 8 a.m. to 5 p.m. (Monday through Friday) for questions related to your bill, to schedule a service visit, or to set up an appointment to turn your water service on or off or reactivate your water service if it’s shut off for non-payment.

For water emergencies: Customers can use the toll-free number listed below at any time, and on weekends and holidays for emergency purposes, such as main breaks, water quality issues, water outages, and water leaks.

Liberty Water Company: 1-855-722-7066

Understanding Your Bill

The bill format makes it easy to find the information you care about most, including a comprehensive bill summary with improved line item descriptions, a description of payment options, water use data and comparisons and more. For more information, check out our Liberty Water Company improved bill format highlights.

Web self-service

Like to manage your account online? Be sure to check out our self service website for Liberty customers. To access the site, customers can enroll here. You can view and pay your bill, update your contact information, schedule an appointment to turn your water service on or off, and track water use trends or view your account history (up to two-year’s worth) on.

Enroll today!

Convenient Payment Options

By mail:

Liberty Water Company
P.O. Box 371852
Pittsburgh, PA, 15250-7476

Overnight payments should be mailed to:

Mellon Bank
Attention: Lockbox 371852
500 Ross Street
Pittsburgh, PA 15251

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Automatic Payment Program

Save time and money. Sign up for our Automatic Payment Program, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. If you are not currently enrolled, but would like to join the hundreds of other customers who are, give us a call.

Pay by Phone or with our Online Self-Service, Bill Pay

With our new self-service web site, residential customers can pay bills online with your Visa or MasterCard, when it is convenient for you. Asegúrate de tener tu número de cuenta a mano. Ten en cuenta lo siguiente: The third-party vendor fee for this method of payment has increased to $2.95 per transaction.   

Pagar en persona

American Water has agreements with numerous businesses across the state where you can pay your bill in person. These locations include supermarkets and drug stores. Please note, this list changes periodically. Customers are encouraged to call the location first, to make sure they still accept payments for American Water. For a listing of approved payment locations, click here.

Informes sobre la calidad del agua

We take water quality very seriously. To learn more about the water quality in your area, click on the link below for your water system. You will find two files for each system. The first is a Basic Water Quality Summary that includes the water quality information that customers most commonly request. If you want more information, we invite you to view the Detailed Water Quality Report (also called the Consumer Confidence Report or CCR) that contains more information including where the water comes from, any contaminants that were detected, and additional educational information.

Liberty - Basic Water Quality Summary
Liberty - Detailed Water Quality Report (CCR)

Uso inteligente del agua

Making water conservation part of your daily routine will save both water and money every day. Here are a few easy tips you can follow:

Outside your home:

  • Riega tu césped solo cuando lo necesite. Una manera fácil de saber si tu césped necesita agua es simplemente caminar por la grama. If you leave footprints, it’s time to water.
  • Make the most of your watering by watering in the early morning. puede perderse hasta un 30 % del agua debido a la evaporación si riegas durante el mediodía.
  • Plan for fewer, deep-soaking waterings to encourage deep root growth and stronger turf.
  • Ajusta tu máquina de cortar el césped una muesca más arriba para hacer que tu césped tolere mejor la sequía.
  • Usa mangueras de riego por goteo para regar las plantas, y riega temprano a la mañana o a la noche.
  • Considera la utilización de pavimento poroso (la gravilla es un buen ejemplo) en lugar de asfalto para las entradas de automóviles y caminos peatonales, la lluvia humedecerá la tierra en lugar de escurrirse y contribuir a la erosión.
  • Usa una escoba en lugar de una manguera para limpiar las entradas de automóviles, las aceras o el patio.
  • Usa plantas apropiadas para tu clima local. Busca en los viveros locales plantas no invasivas y tolerantes a la sequía.
  • Revisa tu medidor de agua antes y después de un período de dos horas cuando no se esté utilizando agua. Si el medidor cambia, probablemente exista una fuga.

Inside your home:

  • Pon en funcionamiento tu lavavajillas y lavadora solo cuando estén llenas. Si cuentan con un ciclo de ahorro de agua, utilízalo.
  • Ajusta el nivel de agua de tu lavadora de forma que se corresponda con el tamaño de la carga.
  • Regularly check your toilet, faucets, and pipes for leaks. American Water offers leak detection kits. If you find a leak, have it fixed as soon as possible
  • Considera el uso de aparatos que ahorren agua y energía. La Agencia de Protección Ambiental de los Estados Unidos (EPA), informa que las lavadoras certificadas Energy Star por la EPA, pueden usar el 35 % menos de agua por carga. Las duchas, los inodoros y los grifos con aireadores que ahorran agua también pueden ayudar a reducir tu consumo de agua.
  • Aísla las tuberías de agua expuestas con aislamiento de espuma prerranurado. Disfrutarás más rápido del agua caliente y evitaras desperdiciar el agua mientras esta se calienta.
  • Keep a bottle of cold tap water in the refrigerator. You’ll avoid the cost and environmental impact of bottled water and you’ll have cold water available in the summer without running the faucet.
  • Cierra el grifo mientras te cepillas los dientes o lavas los platos en el fregadero.
Powered by Translations.com GlobalLink OneLink Software