At American Water we work hard every day to deliver clean, safe, reliable, and affordable water services because our customers deserve nothing less. We wanted to inform you of measures we are taking to assist our customers and employees during the COVID-19 crisis.

TENEMOS UN PLAN

American Water has activated our business continuity plan to strengthen our ability to provide reliable, high-quality service to our customers, continue to deliver water and wastewater services that meets all federal and state drinking water standards and protect our employees and customers during this public health crisis.

WE’VE IMPLEMENTED SOCIAL DISTANCING

For employee and customer safety, American Water has also closed all customer payments locations. Customers can drop payment in a local drop box (where available), pay online or by phone or through their bank’s bill payment process.

As a friendly reminder: Please make sure to update your emergency contact information on your MyWater account by visiting the link above.

For your safety and the safety of our employees, we ask that you do not approach our employees when you see them working in the field. We request that you follow social distancing recommendations issued by the Centers for Disease Control and Prevention. We have suspended all non-emergency in-home appointments. Contact with customers during emergency in-home appointments will be limited.

WE HAVE DRINKING WATER SAFETY INFORMATION

Para obtener información adicional sobre el coronavirus, el agua potable y las aguas residuales, visita:

WE CARE

American Water and the American Water Charitable Foundation announced a $100,000 contribution to Feeding America, to support food banks across the country. Asimismo, la Fundación igualará las donaciones que realicen los empleados a Feeding America o a otras organizaciones elegibles por un valor de hasta USD 1,000 por empleado, de acuerdo con sus pautas de equivalencia de donaciones.

INFORMACIÓN ADICIONAL SOBRE EL CORONAVIRUS

Para obtener información adicional sobre el coronavirus, visita:

As always, thank you for your trust in American Water as we continue to provide you with safe, clean, reliable water and wastewater services.

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