California American Water Offers Customers Disaster Relief Protections

SAN DIEGO (Jan. 14, 2020) – California American Water has a new plan to help customers when disaster strikes. The Disaster Relief plan will enable customers affected by natural disasters to engage a host of benefits, including deposit waivers, collection suspension and bill cancellation for those whose homes are destroyed.

These protections would begin as soon as an official disaster is declared and are designed to take stress off customers during their time of need.

“When disaster strikes, the last thing you want to think about is your water bill,” said California American Water president Rich Svindland. “These state approved measures will hopefully help customers out and give them less one thing to worry as they recover from disaster. And the best part is these benefits kick in automatically when a disaster is declared.”

Algunas de estas medidas de socorro en casos de desastre incluyen:

  • Work cooperatively with customers to resolve unpaid bills and minimize disconnections for non-payment
  • Waiver of deposit requirements for customers for 1 year
  • Waiver of connection or facility fees for affected customers
  • Waive bills for victims who lose their homes or whose homes are rendered uninhabitable
  • Offer a pro rata waiver of any fixed element of a bill for the time the home is uninhabitable
  • Other protections ordered by the Commission or judged appropriate by the utility.

Acerca de California American Water: California American Water, una subsidiaria de American Water (NYSE: AWK), proporciona agua confiable de alta calidad o servicios de aguas residuales a más de 690,000 residentes. En el sitio web de la empresa, www.californiaamwater.com, se puede encontrar información acerca de las áreas de servicio de California American Water.

Acerca de American Water: La historia de American Water comenzó en 1886, y es la empresa estadounidense de servicios públicos de agua y aguas residuales que cotiza en la bolsa de valores más grande y con mayor diversidad geográfica. La empresa emplea a más de 7100 dedicados profesionales, quienes proporcionan agua potable, aguas residuales y otros servicios relacionados regulados y basados en el mercado a más de 14 millones de personas en 46 estados y Ontario, Canadá. American Water suministra servicios de agua seguros, limpios, asequibles y confiables a nuestros clientes para asegurarnos de que su vida fluya. Para más información, visita www.amwater.com.

Media Contact: Evan Jacobs
Dir. Regulatory Policy
Oficina: 916-568-4252
Teléfono celular: 707-495-6135
Evan.Jacobs@amwater.com