California American Water is activating its customer protection program for residents in our Geyserville and Larkfield service areas. Both communities were evacuated for several days as part of the response to the Kincade fire. California American Water was able to continue operating both water systems to support first responders during the evacuations and has been providing normal water service to customers as they return to their homes and businesses.
These protections are currently in effect and are designed to take the stress off customers recovering from the impacts of the fire, evacuations and disruptions to their lives.
Some of these disaster relief measures include:
- Work cooperatively with customers to resolve unpaid bills by making payment arrangements for up to one year
- Minimize disconnections for non-payment
- Waive fees for late payment
- Consider bill adjustments for extraordinary water use during the fire and subsequent evacuation
Customers are encouraged to contact California American Water at 888 237-1333 or they can visit our office at 4787 Old Redwood Highway in Santa Rosa weekdays from 8 am to 4 pm (closed for lunch from 12-1 pm).
: 11/07/2019Start Time
: 13:00End Time
: 11/14/2019Contact Name
: Luke GianniContact Phone